COVID-19 Update
To our valued customers:
RR Calgary Plumbing & Drains Ltd. is committed to ensuring our customers and staff stay safe and healthy as COVID-19 continues to disrupt our daily lives and we all get used to the “new normal”.
We are carefully monitoring the COVID-19 situation and strictly following government health and safety guidelines to minimize the spread of the virus and protect all individuals in the communities we serve.
We are an essential service provider and remain open Monday through Friday 8am to 8pm, fully staffed and ready to help our customers with any plumbing and/ or drain cleaning needs that may arise. Our Technicians adhere to our high standards of cleanliness, safety and hygiene before, during and after every service visit.
The following guidelines are followed by all our employees:
- Wearing a mask.
- Eliminating physical contact, including handshakes. We will use only non-contact methods of greeting.
- Maintaining 2 metre social distancing when possible.
- Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity.
- Using hand sanitizer.
- Using disinfectant products to ensure touchpoints are clean in workspaces, vehicles and equipment.
- Sanitizing shared-use devices such as tablets and clipboards; and supplying our customers with a sanitized pen to sign paperwork and keep.
Our customer service department is fully staffed to assist you with scheduling service calls, answering questions and meeting all your needs. We have implemented the following additional precautions to ensure a safe experience and excellent service.
Our customer service representatives will ask if anyone in the structure is symptomatic of illness, has tested positive within the past 30 days or travelled outside of the country in the past 30 days. In instances where this is the case, we will schedule your service for a later date in accordance with government quarantining requirements.
We will always honour special requests from customers seeking to maintain a safe distance from our service technicians.
RR Calgary personnel are always aware of the risks and symptoms of illness. Any employee feeling potential signs of the virus will stay home and seek professional medical evaluation and be tested for the virus accordingly.